Overview
This Privacy Policy explains how Metaspectral collects, uses, stores, and protects personal information across metaspectral.com, clarity.metaspectral.com, our documentation site, and related services.
Scope
The policy applies to:
- The websites metaspectral.com and clarity.metaspectral.com
- The documentation site at docs.clarity.metaspectral.com
- Metaspectral software products and related services
- Communications such as events, newsletters, and support interactions
Customer data uploaded to Clarity is handled under applicable customer agreements and data-processing terms.
Updates to the Policy
Metaspectral may modify the policy periodically and encourages visitors to check the page regularly for updates.
How Data Is Collected
Personal data may be collected when users:
- Visit company websites (including through cookies)
- Use the Solution
- Communicate with Metaspectral via email, social media, phone, or forums
- Register for or attend company events
- Apply for employment
Types of Data Collected
Personal Data Provided by Users
Examples include:
- Name, email address, phone number, postal address
- Employer and job title
- Communication records with the company
- Information submitted through surveys, events, or social media
Automatically Collected Data
May include:
- IP address and device identifiers
- Browser type and language
- Approximate location derived from IP
- Website usage data, cookies, and log files
Product Usage Data
When using the SaaS version of the Solution, the company may collect technical logs and metrics describing product usage (for example login frequency, model usage, and feature engagement). These metrics are anonymized when used for analytics or product improvement.
Metadata
Technical information describing datasets, models, projects, and performance metrics may be collected in anonymized form when using the SaaS platform.
Data from Third Parties
Metaspectral may receive business contact information from partners, event co‑hosts, or publicly available sources such as social media.
Contractually Required Data
Certain information (such as name and email address) is required to create an account and access the Solution under the Master Subscription Agreement.
How Personal Data Is Used
Personal data may be used to:
- Provide and maintain the Solution and websites
- Send service notices, technical alerts, billing messages, and support communications
- Personalize user experiences and recommendations
- Improve the company’s services and products
- Communicate marketing content when permitted or with consent
Legal bases for processing may include contractual necessity, legitimate interests, or user consent depending on jurisdiction.
Sharing of Personal Data
Metaspectral states it does not sell or rent personal data. Data may be shared with:
- Company affiliates or subsidiaries
- Business partners supporting integrations or events
- Service providers performing functions such as hosting, billing, analytics, and support
- Social media platforms integrated into the website
- Authorities or organizations when required by law or fraud investigations
- Parties involved in mergers, acquisitions, or business transfers
Customer Data in the Product
Customers may use the Solution to process personal data belonging to others. In those cases, the customer acts as the data controller and requests regarding access or deletion should be directed to the customer.
Data Retention
Personal data is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements. After account termination, customer data is deleted and certain analytics data may be anonymized.
Data Security
The company uses organizational, technical, and physical safeguards to protect personal data, though no internet transmission can be guaranteed completely secure.
Payment Information
Payment card information is processed directly by the payment processor Stripe; Metaspectral does not store full card details.
Children’s Data
The services are not directed at individuals under 18. If a child provides personal data, parents or guardians may contact the company to request deletion.
User Rights
Individuals may request confirmation of whether their personal data is being processed, correct inaccurate information, request deletion, or restrict processing depending on applicable laws.